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7-Eleven Australia set to enhance customer convenience with Grabango

August 15th, 2023
07 June 2022 Burdell, Townsville, QLD – 7-Eleven store opening – Photo: Cameron Laird

7-Eleven Australia is taking the next steps in evolving its digital solutions to provide customers with convenient shopping and loyalty options, partnering with Grabango to develop My 7-Eleven App Pay and Go 2.0 which is expected to launch in 10 stores by the end of 2024.

The Grabango technology uses AI to enable customers the choice to skip the register, without the need to even scan purchases using their device.

7-Eleven Australia General Manager -Technology and Strategy, Stephen Eyears said “7-Eleven’s current My 7-Eleven App Pay and Go feature lets consumers scan their items, or fill their vehicle at the pump, and complete their transaction on their phone without the need to queue at the register.

“The enhancement the team is working with Grabango to develop will make it even more convenient for our customers who choose to pay with the Pay and Go feature as they won’t need to scan merchandise items individually.

“This Australian first partnership with Grabango follows on from our launch of Australia’s first cashless and cardless convenience store in 2019, and the national rollout of pay and go solutions into all of our stores nationally earlier this year.”

Grabango provide checkout-free technology for large-scale store chains. The system is scaleable, easily-installed and doesn’t require any changes to store layout or product mix, or special carts, wired shelves or entry gates.

 “7-Eleven Australia is an innovative retailer who is focused on making every day easier for customers. We are excited to partner with them on 21st century retail,” said Grabango CEO Will Glaser. “Retailers like 7-Eleven are upgrading stores to provide checkout-free options as consumers demand the time savings it gives them.”

The technology is being offered alongside the traditional register payment options in the majority of stores.

“Our stores offer customers the choice of either mobile enabled or traditional payments for their transactions,” Mr Eyears said.

“Providing customers with the right products and services relevant to their needs across physical and digital environments is crucial. For the customer the experience needs to be seamless, and for our store teams, digital touchpoints need to be simple for them to activate in store; and save them time they can use to add value to our customers.”

“We are committed to continually investing in our digital landscape for the benefit of our customers,” Mr Eyears concluded.

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